Last Updated: 14 June 2019
This Privacy Statement applies to the following entities: Arthur J. Gallagher & Co (Aus) Limited and Milne Alexander Pty Ltd collectively referred to as Gallagher in this document.
In this document the words ‘we’, ‘our’ and ‘us’ are used to refer to Gallagher. ‘You’ and ‘your’ refer to you as the person whose personal information Gallagher may collect and maintain.
We recognise the importance of your privacy and will protect your personal information. In some circumstances external organisations may also hold information about you on our behalf so that they can provide services to Gallagher. The Australian Privacy Principles (APPs) govern the way we collect, use, handle, disclose and secure information about you. All companies within Gallagher are subject to the APPs as set out in the Privacy Act 1988 (Cth).
Access to your information
The APPs permit you access to the information we hold about you in order to correct or update it.
How and why we collect your personal information
(a) We collect ‘personal information’ specific to, and required for, the services and products that we provide to our clients. The personal information we collect and maintain may comprise of your:
(iii) contact details
(iv) information relating to your business, and/or
(v) information about other parties that you may or intend to conduct business with
(b) For some products and services we may also collect and maintain ‘sensitive information’. This may include:
(i) health information
(ii) genetic information
(iii) biometric information
(iv) religious beliefs or affiliations
(v) membership of a professional or trade association
(vi) membership of a trade union, and/or
(vii) any criminal convictions
We will obtain your consent prior to collecting and maintaining any ‘sensitive information’ about you, unless the collection of this information is required or authorised under Australian law (i.e. it is required by a court/tribunal order).
(c) Gallagher collects information either directly from you or indirectly from third parties. For example, we may obtain personal information from third parties such as:
(i) past insurers
(ii) your employer
(iii) premium funders
(iv) other service providers including health service providers, and/or
(v) publicly available sources
The information collected allows us to:
(i) analyse risks
(ii) properly administer your claims or claims brought against you or your employer
(iii) provide health services to you
(iv) provide insurance, financial and investment advice
(v) arrange and place insurance cover
(vi) facilitate the payment of funds owing to insurers, and/or
(vii) initiate and maintain your and/or your employee’s membership of relevant organisations (such as superannuation funds or industry associations)
(d) We collect information from our websites using server logs and Google Analytics. When you visit our sites to read, browse or download information, the system will record/log your IP address (the address which identifies your computer on the internet and which is automatically recognised by our web server), date and time of your visit to our sites, the pages viewed and any information downloaded. This information will only be used for the purpose of site analysis and to help us offer you improved online service. We may automatically collect non-personal information about you such as the type of internet browsers you use or the sites from which you linked to our websites. You cannot be identified from this information and it is only used to assist us in providing an effective service on our websites.
(e) What happens if you do not provide Gallagher with access to your personal information?
If the information required is not provided, Gallagher or any third-party suppliers may not be able to provide the services you require.
(a) Disclosure of your personal information to third parties in Australia
We may seek the services of relevant third-party suppliers (e.g. insurers, agents, loss adjusters, risk managers, investment managers, external administrators, mail-houses etc.) to carry out specialised activities.
Some of these third parties are appointed by Gallagher to perform specific tasks on a case-by-case basis; others provide insurance and financial services to you as recommended by us.
Where your personal information is provided to these third parties to enable them to perform their agreed activities, they are required to abide by the APPs and use the personal information provided for the sole purpose of supplying their specific services.
(b) Disclosure of your personal information to third parties overseas
On some occasions we may also need to disclose your personal information (which might be sensitive information) to overseas third parties, including service providers, insurers, underwriting agencies and insurance brokers. In particular, this may include related parties such as subsidiaries of our ultimate parent company, Arthur J. Gallagher & Co, in the United States of America, United Kingdom, New Zealand, Singapore or India to assist in providing our services to you.
Prior to disclosing your personal information to any overseas recipients we will take reasonable steps to ensure the overseas third party uses the personal information for the purpose intended and does not breach the APPs.
(c) Disclosure of your personal information required by law
We may also be required by law to disclose your personal information, such as when we are required to comply with a subpoena, warrant or other legal process.
Gallagher will take steps as are reasonable in the circumstances to protect any personal information that we hold from misuse, interference and loss, and to protect it from unauthorised access, modification and disclosure.
Gallagher’s premises throughout Australia maintain physical security over paper files, electronic data stores and other records. We also maintain computer and network security, such as user identifiers and passwords to control access to computer systems where personal information is stored.
(a) Contacting us about access and correction of your personal information
We will take reasonable steps to ensure the accuracy and completeness of your personal information and to ensure that it is up to date whenever we collect, use or disclose it.
Please contact your local Gallagher office if you:
(i) would like to access or revise your personal information; or
(ii) believe that the information we currently have on record is incorrect or incomplete.
(b) Direct marketing and your privacy
We regularly distribute to our clients general information and newsletters regarding Gallagher’s products and services. If we believe it may be of interest to you we may, from time to time, supply you with specific information regarding some of our products and services.
We will always provide a simple ‘opt-out’ option with this kind of correspondence. Alternatively, you may update your preferences by contacting your local Gallagher office.
(c) Privacy Complaints
If you believe that we have not protected your personal information as required under the APPs, and you wish to make a formal complaint about a possible breach, you are able to contact our Risk and Compliance Department on 1800 068 000. You may also email full details of your complaint to email@example.com. Your complaint will be managed via Gallagher’s Internal Privacy Complaint Procedure. This Procedure assures you of a timely and accurate response to your complaint.
Any unresolved complaints should be referred to the Australian Information Commissioner. For further information on Privacy please visit the Australian Government - Office of the Australian Information Commissioner Website at www.oaic.gov.au.
We may change our Privacy Statement from time to time. The current version is available on our website located at www.ajg.com.au or you may request that Gallagher provide you with a copy by post, email or other form. We do not charge for this service